How does the payment process work?

Understanding how the VelvetShip app functions is crucial for a seamless and successful experience. Here’s an expanded explanation to clarify the various aspects of the app’s operation: Payment Collection from End Customers: As the store owner, you hold the reins when it comes to collecting funds from your customers, encompassing not just the product prices … Read more

General Troubleshooting Steps

When encountering technical issues with our app, here are some valuable troubleshooting steps that we suggest you take. These steps are designed to address common problems and ensure a smoother user experience. If you’re facing challenges, consider the following actions: Clear Browser Cache and Reload: Browser cache can sometimes store outdated or corrupted data that … Read more

What does “complete” status mean?

When you come across an order with a “Complete” status, it’s an indicator that the entire order process has been executed smoothly and successfully. This status holds crucial information about the various stages the order has gone through. Here’s a comprehensive breakdown of what the “Complete” status entails: Order Processing and Fulfillment: Successful Payment Processing: … Read more

What does “unpaid” status mean?

When you encounter an order status labeled as “Unpaid,” it signifies a specific configuration within the store that enables users to make a purchase without the requirement of immediate payment. In these instances, the order does not proceed to automatic fulfillment since the store owner has not yet received the corresponding payment. Let’s delve deeper … Read more

What does “out of stock” status mean?

When an order’s status is marked as “Out of Stock,” it signifies a situation where specific items within an order, which were initially thought to be available, are actually not in stock. Here’s a detailed explanation of what this status entails: Fulfillment Center and Payment Status: Orders marked as “Out of Stock” have already undergone … Read more

What does “card declined” status mean?

The “Card Declined” status indicates that your order has been successfully received, but there was an issue when attempting to process the payment for the fulfillment cost using the card on file. Here’s what this status entails and how to rectify the situation: Order Received: Your order was received and processed within our system. This … Read more

What does “fulfillment error” status mean?

The “Fulfillment Error” status indicates that despite successfully processing the order and charging the store owner’s card, an issue arose during the fulfillment process that prevented the successful completion of the order. Here’s a detailed explanation of this status and the steps to resolve it: Order Processing and Card Charging: Your order was received and … Read more

What is the ETA from processing an order to delivery?

When you place an order with us, we initiate a carefully orchestrated process to ensure your items are prepared, packaged, and shipped to you in a timely manner. Here’s how it works: Order Processing (1-2 Days): Once an order is placed, our dedicated team begins processing it. This involves verifying the details, preparing the items, … Read more

How can I check the status of my order?

US store owners using the Velvet Ship app enjoy a convenient way to manage and track their orders. The “Orders” tab within the app serves as a central hub for monitoring the status of all orders. This functionality facilitates effective order management and tracking, ensuring a seamless experience. Here’s a more detailed breakdown: View All … Read more

Is there a warranty to the products?

At Velvet Ship, our priority is to provide you with a seamless and satisfying shopping experience. While we do not offer specific warranties for the products sold through our fulfillment partners, we want to ensure that you receive the utmost value from your purchases. Here’s how we approach product warranties and customer satisfaction: Manufacturer Warranties: … Read more