What is the policy for refund and returns?

Due to the nature and usage of Adult Products, ALL SALES ARE FINAL and the warehouses do not accept returns. Please ensure your store communicates this policy to your customers. We are happy to provide account credit or replace items found to be DEFECTIVE.  Please instruction customers to promptly check the items to make sure the items … Read more

What are the recommended shipping settings?

VelvetShip utilizes a third-party fulfillment partner that is only able to ship to locations in the continental United States. Store owners are expected to configure shipping settings so that products from the VelvetShip fulfillment service can only be shipping to this region. Please allow up to 2 business days for orders to ship after transmittal … Read more