When an order’s status is marked as “Out of Stock,” it signifies a situation where specific items within an order, which were initially thought to be available, are actually not in stock. Here’s a detailed explanation of what this status entails:
Fulfillment Center and Payment Status: Orders marked as “Out of Stock” have already undergone some significant stages. They’ve been sent to our fulfillment center, indicating that we’ve initiated the process to prepare the items for shipping. Additionally, the store owner’s payment has been successfully processed, reflecting the wholesale cost of the ordered items.
Unavailability of Products: However, upon closer inspection, it was determined that the products in question are not available in our inventory. This might be due to various reasons, such as unexpected stock shortages, inventory discrepancies, or other factors that temporarily prevent us from fulfilling the order.
Non-Fulfillment and Store Owner Charge: Given the unavailability of the items, we regret to inform you that the products cannot be fulfilled and shipped to you as originally intended. Despite this situation, the store owner has been charged for the wholesale cost of the items, reflecting the initial intention to fulfill the order.
Refund Initiation: To rectify this, we take swift action to remedy the situation. Typically within one to two business days, we initiate a refund process. The refund amount corresponds to the wholesale cost of the items that could not be fulfilled due to their unavailability.
Notification of Refund: We understand the importance of keeping you informed about these developments. As part of our commitment to transparency, we promptly send you an email notification. This email serves to inform you about the situation, the refund process, and the steps taken to address the unavailability of the items.
Our aim is to provide you with a smooth shopping experience, and while encountering an “Out of Stock” scenario is regrettable, we strive to address it professionally and efficiently. We appreciate your understanding in these situations and are dedicated to delivering the best possible service, even when unforeseen circumstances arise. If you have any further questions or concerns, please don’t hesitate to reach out to us for assistance.