How does the payment process work?
Understanding how the VelvetShip app functions is crucial for a seamless and successful experience. Here’s an expanded explanation to clarify…
General Troubleshooting Steps
When encountering technical issues with our app, here are some valuable troubleshooting steps that we suggest you take. These steps…
What does "complete" status mean?
When you come across an order with a “Complete” status, it’s an indicator that the entire order process has been…
What does "unpaid" status mean?
When you encounter an order status labeled as “Unpaid,” it signifies a specific configuration within the store that enables users…
What does "out of stock" status mean?
When an order’s status is marked as “Out of Stock,” it signifies a situation where specific items within an order,…
What does "card declined" status mean?
The “Card Declined” status indicates that your order has been successfully received, but there was an issue when attempting to…
What does "fulfillment error" status mean?
The “Fulfillment Error” status indicates that despite successfully processing the order and charging the store owner’s card, an issue arose…
What is the ETA from processing an order to delivery?
When you place an order with us, we initiate a carefully orchestrated process to ensure your items are prepared, packaged,…
How can I check the status of my order?
US store owners using the Velvet Ship app enjoy a convenient way to manage and track their orders. The “Orders”…
Is there a warranty to the products?
At Velvet Ship, our priority is to provide you with a seamless and satisfying shopping experience. While we do not…
Do you offer discounts/promos?
We find ourselves in a business dynamic that limits our ability to provide discounts or promotional pricing on orders. The…
What are the payment methods accepted in processing an order?
Payment setup for store owners using the Velvet Ship app in relation to both their customers and the fulfillment process:Payment…
Are deliveries discreet and well packed?
When it comes to shipping through Velvet Ship, we prioritize discretion and the safe delivery of your items. We understand…
Is there a monthly fee to use the app?
We’re thrilled to offer you our app completely free of charge, without any burdensome monthly subscription fees. With us, you…
How can I see the complete product catalog?
For your convenience, we have generated a recent export of our comprehensive catalog, which you can access through the provided…
What are the Terms of Use?
When you engage with our app, it’s important to understand and accept the terms of use outlined below. These terms…
Do we have any integration with WooCommerce?
At present, the feature you’re inquiring about is not available within our app’s current capabilities. However, we want to assure…
How does the app and ordering process work?
App Setup By Store OwnerStore owner installs the app on their Shopify storeStore owner provides their credit card information in…
What are the fees on orders?
When an order is placed, store owners are charged for the products being purchased with the following fee breakdown:Wholesale cost…
Can you ship internationally?
We regret to inform you that, at this time, we are unable to offer international shipping due to the substantial…
What is the policy for refund and returns?
Due to the nature and usage of Adult Products, ALL SALES ARE FINAL and the warehouses do not accept returns.…
What are the recommended shipping settings?
VelvetShip utilizes a third-party fulfillment partner that is only able to ship to locations in the continental United States. Store…
